Q #1: How long have you been selling Little
Giant Ladders?
A: We have sold the
Little Giant Ladder System for over 20 years,
and our employees have a combined 75 years experience working with
and selling the
Little Giant Ladder. We have a "brick and mortar"
store where we actually stock, demonstrate, and service Little Giant
Ladders
. Unlike most online Little Giant Ladder resellers, we are
not a "drop-ship" company, where we simply take your order and then
have another company drop-ship the ladder. "Drop-ship" companies don't
have inventory, don't know much about the ladder, can't answer your
detailed questions, can't or won't accept returns or exchanges, and
don't have a clue how to service your ladder or answer in-depth ladder
questions. We STOCK the Little Giant Ladder, we SHIP the Little Giant
Ladder, we KNOW the Little Giant Ladder, we SERVICE the Little Giant
Ladder, and we LOVE the Little Giant Ladder! We are the Little Giant Ladder Experts!
Q #2: Are Little Giant and Louisville the
only ladders you sell?
A: Yes. We're committed to selling the best quality
ladders on the
market so we focus on these 2 brands. We don't sell
Werner ladders,
Gorilla ladders, or Cosco ladders. We highly recommend the Little
Giant Ladder for most applications because of its versatility and
high quality. Little Giant Ladders are also known at "
Wing Ladders" because they are made by Wing Enterprises. We also recognize that the Little Giant Ladder can't
cover all ladder applications so the Louisville ladder line is the
perfect compliment. Both ladders lines are are the utmost in quality
and we're proud to be able to offer them to our customers. In fact,
all we sell are ladders and ladder accessories, so let the ladder
experts at eLadders.com help you.
Q #3: How do you market your Little
Giant Ladders?
A: We sell ladders directly from our store/warehouse, and we also
market them at major Home & Garden Shows and fairs. They are also
shown on TV through infomercials. However, it is not always feasible
for people across the country and around the world to buy a ladder
these ways. So we offer ladders via the Internet as a service to our
customers.
Q #4: I can't decide on which size ladder
I need. What size do you recommend?
A: It is difficult to recommend a particular size because everyone
has different needs. Look over the following size comparisons and
you should get a good idea which ladder might work out best for you.
If you're still not sure which size you should get, remember that
it is better to overestimate your ladder height needs, because you
can always shorten a longer ladder if you need to. The same can't
be said of a ladder which is too short. 99% of all ladders which are
returned to us are to exchange for the next bigger size. Don't let
this happen to you.
Q #5: Why is the Model 17 only 15 feet high
in the extension position?
A: This is how OSHA classifies all
extension ladders, and is common
among all brands of ladders. They take a measurement of all the ladder
sections laid end to end, and classify the ladder as that height of
extension ladder. So, a typical 24 foot extension ladder really isn't
24 measured feet high, but rather the length of the combined ladder
sections. When you take into account the necessary overlap of each
adjacent ladder section, you lose some of the ladder height. There
are other criteria involved in designating the model height of a particular
ladder, but basically this is how OSHA has established a standard
in labeling
extension ladders. More information can be found at
OSHA's
website. For more in-depth information about
Little Giant
Ladder specifications, just check out our
specification
page.
Q #6: What are the differences between the
Type 1AA, Type 1A "Original", Type I, and the Type II?
A: The Type 1AA is the top of the line model in the Little Giant
Ladder lineup, introduced in the fall of 2001. It meets the new OSHA
375lb, Extra Heavy Duty Industrial Rating for ladders. Based on the
original Type 1A Little Giant, the Type 1AA uses thicker gauge aluminum
and extra bracing to achieve the increased workload capacity. This
is an incredibly tough ladder! The Type 1AA is an excellent choice
for heavy duty industrial use, construction work, or for the demanding
homeowner seeking an incredibly tough ladder. It comes with a Lifetime Warranty (6 year warranty for ladders purchased prior to 2004). Type
1AA ladders make up approximately 15% of
Little Giant Ladder
sales.
The Type 1A is the "Original" Little Giant Ladder, having been in
production since 1972.
This is the exact
model "as seen on tv!" It meets the OSHA
Type 1A 300lb, Extra Heavy Duty Rating for ladders. The Type 1A "Original"
is engineered to be a rugged ladder; built for incredible durability
and maximum weight limits. Expect this to be one tough ladder, designed
for years of dependable service. The hinges are almost 50% thicker
than the Type I and Type II hinges, for greater
rigidity and higher weight loads. The Type 1A "Original" is an excellent
choice for heavy commercial use, household use, or for the demanding
person seeking a rock solid versatile ladder. It comes with a Lifetime
Warranty (5 year warranty for ladders purchased prior to 2004). Type
1A "Original" ladders make up approximately 70% of
Little
Giant Ladder sales. It's by far our best seller! You WON'T
be disappointed with this ladder!
The Type I
Little Giant Ladder is the medium duty
model, introduced in the fall of 2001. The Type I meets the OSHA 250lb
Duty Rating for ladders. Originally based on the light duty Type II,
it incorporates extra enhancements such as upgraded Lock Tab Assemblies
and extra riviting to meet the 250lb rating. The Type I is an excellent
choice for light commercial or household use. It comes with a 4 year
warranty. Type I ladders make up approximately 15% of
Little
Giant Ladder sales.
The Type II
Little Giant Ladder is the lightest duty
Little Giant Ladder. Introduced in 1986, the Type
II meets the OSHA 225lb Duty Rating for ladders. This ladder has been
discontinued, however
replacements parts are
still available. The Type II is an excellent choice for light commercial
or light household use, and comes with a 3 year warranty. The Type
II Little Giant is the "yellow" ladder, using yellow labels, yellow
rung caps, and yellow palm buttons on the hinge. Due to being discontinued,
Type II ladders make up 0% of
Little Giant Ladder
sales.
Which one should I get? It depends on the needs
of the person using the ladder. If strength, ruggedness, and durability
at a reasonable price are the major factors in purchasing a ladder,
then the Type 1AA or Type 1A should be the ladder of choice. If lower
cost and the weight of the ladder are the major factors in purchasing
a ladder, then the Type I would be a good choice. Over the years we
have received a great deal of customer feedback from people who have
bought and used the ladders, and also from our numerous shows and
fairs where we have had thousands and thousands of customers compare
the ladders side by side, inspecting and operating the locking mechanisms
and hinges, as well as climbing all over the ladders, and most people
tend to come to the same decision..............that the Type 1A "Original"
is the best value, hands down! The "Original" Little Giant Ladder
is simply the most popular customer choice, and it receives more positive
feedback than any other Little Giant Ladder. This is why we
"Highly
Recommend" it. The Type 1AA would come in a close
second, only because the average person might consider it "overkill"
for their ladder needs. The third choice would be the Type I. But
which ever ladder you choose, you can be assured you will receive
the highest quality, most versatile ladder on the market today, the
Little Giant Ladder!
Q #7: Do you have a VHS or DVD video of the
Little Giant Ladder?
A: Yes. A free interactive DVD is included with your ladder order.
The DVD is very informative and quite interesting, and covers the
basics on the proper operation of the
Little Giant Ladder.
It also shows the unique positions the ladder may be placed in, and
includes a brief showing of our entire product line. We also have
a VHS video we can substitute for the DVD if desired. If purchased
separately, it's $9.95 for either the VHS or DVD.
Q #8: How competitive are your prices?
A: Our prices are VERY competitive. In fact, we guarantee to have
the lowest prices around. (Guaranteed lowest price may not include
free freight) If by chance you find a lower price elsewhere, just
let us know and we will BEAT that price.....guaranteed! We will NOT
be undersold. Contact us for quantity discounts. And remember, your
ladder order includes a free Instructional DVD, an owners manual with
a product registration card inside, no sales tax on orders outside
of Idaho, and free freight in the contiguous United States. What
a deal!
Q #9: How do I place an order?
A: Just click the "Buy" button next to each item to add it to your
Paypal shopping cart. You can change quantities or delete items from
your shopping cart at any time. The highest level of encryption is
used to keep your personal information safe and secure. You may also
phone/fax your order in. Our toll free phone # is 888-LADDERS (888-523-3377). Our direct phone number is 208-232-0529.
Our fax # is 208-LADDERS (208-523-3377). Our hours are 8-5, M-F Mountain
Time.
You can also pay by direct Paypal payment by clicking on this "Buy
Now" button.
Just state which items you would like when you send your payment with
this button.
Q #10: What forms of payment do you accept?
A: Visa, Mastercard, Discover, American Express, and eCheck, Personal/Company
Checks, or Money Orders. Purchase orders accepted from Government,
Educational, and Fortune 1000 companies. You may fax or mail your
PO to us.
Q #11: How long does it take to receive my
order?
A: We ship all Little Giant Ladder credit card and paypal orders with FAST and FREE shipping. If
paying by eCheck, check or money order, we ship after it has cleared
the bank. We have an enormous inventory and generally have sufficient
stock on all different sizes and models of ladders. Even with shipping
time, estimated delivery date is 1-2 weeks or so to receive your order,
even to the east or west coast. Louisville Ladder orders usually take 3-6 weeks delivery time.
Please note: Your order may
be sent in multiple shipments resulting in multiple delivery dates.
Caution: Beware of Little Giant Ladder "drop-ship" companies that claim to ship
your ladder "direct from the factory" or any other location and promise
quick delivery. Due to overwhelming demand for the ladder, the factory
is frequently out of stock and backordered on the ladders and the
wait is often a month or more until you get your ladder. We know this
because we are frequently fielding calls from people who can't remember
where they bought their ladder so they call us a few weeks later wondering
where their order is. If you decide to buy your ladder from someone
else, make sure to ask if they have it in stock, or if they "drop-ship"
it.
Q #12: What about shipping charges?
A: All of our products are shipped free freight in the lower 48 States. We offer discounted shipping to Alaska, Hawaii, and
Canada, (usually between $30 - $50 extra ground to Canada, and between
$80 - $180 extra air freight to AK and HI) depending on the size of
ladder and the final destination. Contact us for more information
on our discounted freight charges outside the contiguous US and internationally.
Other Countries: All sales taxes and duties are the responsibility
of the purchaser. These charges differ from country to country, and
are usually due upon arrival of the shipment within the country. In
most cases, the shipping company will contact you when your shipment
arrives.
If you need your ladder air freighted to you either Next Day,
2nd Day, or 3rd Day, please contact us for additional freight charges.
Freight charges tend to be very expensive if the ladder needs
to be returned, so be sure of which model you need before you place
your order.
Q #13: How are the ladders shipped?
A: All Little Giant products, including ladders, are shipped in corrugated
boxes to help protect the contents during transit. All ladders, accessories,
and planks are shipped fully assembled, with the exception of the
Wall Standoff, which requires minimal assembly. Included with each
ladder is an owners manual, which includes important information regarding
the proper usage of your ladder. Also included is a warranty card
which can be filled out and mailed in to activate the warranty. Each
ladder has been personally inspected at the factory to ensure the
highest quality. All ladders and accessories are shipped via FedEx
Ground, except for the largest
Wing ladders, which are shipped via common
carrier. Orders may be sent in multiple shipments resulting in multiple
delivery dates. We only ship brand new ladders; no seconds, returns,
or scratch & dents. The ladder we ship you is a factory new ladder
packed in it's original box. But if you are interested in purchasing
a second/return for a few extra dollars off, contact us for current
availability.
Q #14: What about sales tax?
A: Idaho residents add 6% sales tax.
Q #15: What type of warranty does each ladder
have?
A: Type
1AA
Little Giant Ladders have a Lifetime
Warranty (6 year warranty on ladders purchased prior to 2004). Type
1A "Original"
Little Giant Ladders also have a Lifetime
Warranty (5 year warranty on ladders purchased prior to 2004). Little Giant Skyscraper MXZ
stepladders have a 5 year warranty. Type 1a Titan and Type I ladders have
a 4 year warranty and Type II
Little Giant Ladders
carry a 3 year warranty. Little Giant Fiberglass and Little Jumbo Stepladders (Little Giant Safety Step) each
carry a 1 year warranty, as do all ladder accessories. Each ladder
is shipped with an owners manual with a warranty card which can be
mailed in, which activates the warranty.
Q #16: What is your return policy?
A: We have a 30 day money-back guarantee on our products which are
returned in resalable condition. If not returned in resalable condition,
a restocking fee of up to 35% will be charged, depending on the condition
of the ladder. The condition of the ladder will be determined by a
representative of eLadders.com upon receiving the ladder.
Returning a ladder for a refund: If returning an item
for a refund, the return freight charge will be paid by the customer,
which is industry standard, and a restocking fee of 25% will be applied
to the returned ladder. Freight charges tend to be very expensive,
(approximately $30-$80 for FedEx Ground ladders each way, and $100-$195 common
carrier ladders each way, depending on the size of ladder and the
final destination) so be sure you know what you are getting, and the
correct size you need. Returning a ladder can be a little spendy.
Exchanging for a different size: If returning a ladder
to exchange for a different size, the return freight charge will be
paid by the customer, and a restocking fee of 15% will be applied
to the returned ladder. Once the returned ladder is received the replacement
ladder will be shipped out Free Freight.
Orders which are cancelled after it has shipped or shipments which
are refused by the customer are subject to freight charges being added
as well as restocking fees of 25%. Approximately 95% of all ladders
which are returned to us are to exchange for the next bigger size.
The Model 13's are the most common returned size. As stated earlier,
freight charges tend to be very expensive if the ladder needs to be
returned.
If returning a ladder, a return authorization number is required,
or it will not be accepted. A return authorization number may be
obtained by calling or emailing us. The credit amount for the refund
will be paid by check, or if the purchase was made by a credit card,
the credit card will be credited, less any restocking fees. It is
recommended you keep the box the ladder was shipped in, in case
you need to return it.
Q #17: Do you offer quantity discounts?
A: Yes. Email or call us with the quantity and sizes of ladders you
will need and we will work out a price for you.
Q #18: What does it take to become a Little Giant Ladder Dealer?
A: Becoming a dealer requires a minimum $3000 initial prepaid order,
and offers a substantial discount on ladders. Contact us for more
information.
Q #19: What if I need replacement parts for
my Little Giant Ladder?
A: We stock all genuine replacement parts for
Little Giant
Ladders, and can get you the exact part you need to service
your ladder. Our factory trained technicians can also repair your
Little Giant Ladder in our repair shop. Check out
our online
Little Giant parts list for more info. Parts
orders of $40 and more ship free freight.
Q #20: Explain the "Buy
1, Get 33 Free!" thing. A: When you buy a typical ladder,
you are only getting "one" ladder. When you buy a
Little Giant
Ladder System, it's like getting 33 extra ladders!
Q #21: Do you have a ladder links page?
A: Sure. Just go here. If you are interested
in exchanging links, just link to our website and once you notify
us of the link we will promptly link to yours.
Q #22: How do I store my Little Giant Ladder?
A: We highly recommend the new Little Giant Ladder Rack for all your storing needs.
Q #23: What is the Little Giant RevolutionXE?
A: The RevolutionXE, which is based on the original Little Giant Ladder design, weighs 20 percent less than any competing multi-use ladder. Little Giant Solutions recently secured the exclusive rights to LiteWaveTM technology (the same secret alloys and processing techniques used in many of the militarys aircraft in development). Ryan Crawford, Little Giant Solutions director of engineering says, Adapting this technology to make it work in a ladder was challengingbut worth it. We have engineered the lightest, strongest 300-pound-rated multi-use ladder in the world. (Please refer to the full press release for more information.)
Q #24: What is the Little Giant Velocity line?
A: Little Giant Solutions new Velocity brand presents a line of premium climbing products engineered with professionals in mind. The Velocity line will offer features like aircraft-grade aluminum with anodized armor, extra heavy duty OSHA and ANSI ratings, and trade-specific accessories. You can expect the same great quality in the Velocity line as all of the other Little Giant Ladder Systems. The first model available is the Little Giant Velocity Switchblade.
