Contact Us


1-888-LADDERS (toll-free)
1-208-232-0529 (direct line)
1-208-LADDERS (fax)

Mailing Address:

P.O. Box 2504
Pocatello, ID 83206

Physical Address:

440 Pershing, Suite 1A
Pocatello, ID 83201

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Customer Service

Shipping & Delivery
As long as your order total is more than $40, shipping is free to the contiguous United States. Shipping is available outside of the contingous United States for a small fee, please call us for more information. All of our ladders are carefully and quickly shipped upon receipt of your order. The ship time may vary depending on the model of ladder that is ordered, but most ladders will be delivered within 1-2 weeks. Often times if more than a single item is ordered at a time we will ship each individual item separately to ensure you receive your ladder and accessories as quickly as possible. At times, one or more of the items will be delivered a day or two after the original shipment is delivered.
Privacy & Security
We take your privacy and security very seriously and hope that you feel comfortable ordering from us. All personal information, including credit card information, is transmitted using SSL encryption for additional safety. As with all major websites logs are kept recording visitors IP address and, referring page, time of visit and other minor details. When registration is required logs are kept of email addresses and passwords allowing you to access your account at any time from any computer. Any of this information will in no way be shared with any 3rd party and will be used strictly to make your shopping experience with us more effective.   
Returns & Replacements
We stand behind our products and strive for complete customer satisfaction on every sale.  If you are unsatisfied with your ladder you can return it within 30 days for a full refund minus a 25% restocking fee, if the ladder is in resellable condition. If we are not able to resell the ladder a 35% restocking fee will be charged. Customers are responsible for the freight charges when returning a ladder. If a ladder arrives damaged from shipping please contact us and we will cover every expense to ensure you receive a new item, in excellent condition. For more information please visit our FAQs.
It is important to know you are purchasing the right ladder for your needs before making payment due to the potential cost of having to exchange the ladder for a different one. The number one reason ladders are returned is because upon receiving the ladder the customer decides it is too heavy for them to use. Please note the actual weight of the ladder, the measurements of the ladder, and the weight capacity of the ladder. For a side by side comparison of all our Little Giant Ladders see our Little Giant Ladder Comparison Chart. If you have any questions about the ladders you are looking at, please give us a call and let us help you.
Payment, Pricing & Promotions
We accept all major credit cards. If you are uncomfortable ordering online for any reason please do not hesitate to call one of our customer service representatives and they can take your information over the phone. All of our ladders are competitively priced so you can rest assured you're getting the best deal available.